Conflict-Free Policy

Findiamond supports the Kimberley Process and has a zero-tolerance policy toward conflict diamonds.  Conflict diamonds are diamonds used to fund rebel armies to oppose legitimate and internationally recognized governments.  At Findiamond, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process.  If one of our suppliers was ever found to be in violation of that process, we would immediately sever ties. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade. Diamonds are a major source of revenue for many African nations, such as Namibia and Botswana, employing and providing healthcare and education to thousands.

 

What is the Kimberley Process?

The Kimberley Process is an international process to track and ensure every rough diamond is certified conflict-free by a strict system.  The process requires all diamond wholesalers/retailers to buy diamonds from a supplier who has proper documentation that diamonds have been obtained from legitimate sources.  Through these measures, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds.

 

Lifetime Warranty

At Findiamond, we subject each of our products to rigorous standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship. We carefully inspect each item to ensure that it meets our strict criterion before shipping it to you.

In the rare event that you find an imperfection or defect, we invite you to send it back to Findiamond to be inspected by one of our master jewelers. If the defect is determined to have occurred during the manufacturing process, we'll replace or repair the item at no cost to you. If Findiamond determines that the damage was due to normal wear-and-tear, we will repair the product at cost. Findiamond can not guarantee the work of another jeweler. (Please note we do not replace damaged, lost or missing diamonds and gems from rings or settings.)

 

Free Ring Resizing

Any ring purchased from Findiamond can be sent back within 90 days from the date of purchase for a free resizing (return shipping charges will be applied). Ring sizing is completed approximately 14-21 business days from the time the shipment is received (once we have resized a ring it is no longer returnable).

 

Findiamond Care & Maintenance

We believe professional maintenance of fine jewelry is essential to ensuring its beauty and longevity. At Findiamond, we offer complimentary cleanings and prong inspections twice a year for as long as you own your product. Our comprehensive service includes a thorough cleaning and polishing, rhodium plating (for white metals), and tightening of all prongs to secure diamonds or gemstones (return shipping insurance charges will apply). For more details on this free service, contact a Brilliance diamond and jewelry expert.

 

Diamond Upgrades

If you purchase a certified loose diamond from Findiamond, the stone may be upgraded to a diamond of at least twice the value of the original. You'll receive a full credit of the cost of your original diamond minus a restocking fee to be applied toward the higher-value diamond. Our upgrade policy only applies to undamaged diamonds that are also approved for upgrade by Findiamond and accompanied by the original diamond grading report.

 

Jewelry Insurance

Each Findiamond product comes with a free gemological appraisal issued by a master gemologist. This signed and certified document can be provided to your insurance company to verify the replacement value of your diamond or fine jewelry. We also provide complimentary re-appraisals to adjust your item's value as it appreciates over time.

It is advisable that you insure your diamond or fine jewelry product as part of your homeowner's or renter's insurance policy. In the event that your item is lost or stolen, you'll be eligible to receive the amount of its appraised value. If your existing policy doesn't cover jewelry or you don't currently have a policy, you can purchase protection from a specialized jewelry insurer. 

 

Diamond Purchasing

Our experts will gladly issue a purchase quote on any certified loose diamond, regardless of where it was purchased. Contact a Findiamond diamond and jewelry expert at expert@findiamond.com for further details.

 

14 DAY RETURNS

For products purchased from Findiamond, we are pleased to offer a full product refund to form of payment used within 14 days of the shipment date. Items must be returned in their original condition, must show no signs of wear and must be accompanied by all original certificates and documentation, if applicable. Any promotional item or free gift included with your order must be returned along with your item, or the retail value of the promotion/gift will be deducted from your credit. Shipping costs will not be refunded and all shipping costs incurred for the return of the item are the sole responsibility of the customer.

 

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Ma Tau Wei Rd. 79, Hung Hom, Hong Kong

Tel.: +852 2528 3825

Inquires: +852 6726 4729

Mail: info@findiamond.com

© 2019 Find Diamond Limited- A part of EU Center Group. All Rights Reserved